A morning delivery will be guaranteed only if the order was placed at least one day in advance.

If you have any questions regarding these exceptions, please call our customer service department at +84 97 3535 559 or send an email to sales@hanoiflowershop.com. Remember, our service satisfaction guarantee is always honored.

2. Special occasions and local holidays

In general for special occasions the cut off times are adjusted to be at least 3 to 5 days earlier.

We will always accept your orders, and in most cases be able to process them on time.

However, we cannot guarantee last minute orders for special occasions, and we will make the delivery at the earliest possible date.

For special occasions we are unable to guarantee morning or afternoon delivery. 

※ Special occasions : Women's Day, Valentine’s Day, Mother’s Day, Christmas and New Year, Local Holidays...

Please order at least 3 days in advance and in general, orders to be delivered for Mother’s Day (Sunday) are delivered the day before, (Saturday). For last minute orders we may deliver the following Monday or Tuesday.

3. Substitution policy

The goods depends on delivery area and weather condition. So colors or kinds of the flowers and the colors of basket, ribbon could be changed. In some cases, local florists may not have some items in stock and careful substitutions of equal or greater value will automatically be made. If the price of roses is highest price, than the quantity of flowers in the product photo is to be reduced.

4. Currency and Payment

Orders will always be charged in VND or USD. With a variety of payment systems, modern high security and we will bring greatest convenience to customers. We accept many payment methods such as Bank transfer, Internet Banking, ATM, Westion Union, Money Gram ... In particular you can pay online through payment gateway international Paypal.com. For more informations about payment here.

5. Hospitals, hotels and company deliveries

Orders to hospitals, hotels or company addresses are not guaranteed, but in most cases arrive as requested. Please indicate the name and telephone number of the hospital, hotel or company. In the case of hospitals we also need the recipient’s ward and room number.

http://hanoiflowershop will send your bouquet in accordance with the facilities procedures, and cannot be held liable if these procedures prevent successfull delivery, but our local florist will always attempt to do so. You should note that many hospitals do not permit florists to deliver bouquets personally to individual rooms, and that most ICUs do not permit flowers. Please check with the hospital before placing your order. Hanoiflowershop.com cannot issue refunds if the delivery failed due to any of the above.

6. Cancellation policy

In the case that you want to cancel an order, you will be given a full refund if you have given us a minimum of 5 days notice before the delivery date. If notice of cancelation arrives less than 5 days before the delivery date you will only be given a refund minus 10 USD. If notice is given less than 24 hours before the delivery date no refund will be given.

7. Change in order details

Only you can change by our E-Mail (Sales@HanoiFlowerShop.com). You can find order details via Delivery Confirm menu(or My account menu). Delivery Confirm (or My account) are supplied on every order. Change in order details are only guaranteed if made 3 days before the delivery date.

If you have given the wrong delivery information we cannot offer guaranteed delivery. In some cases we will be able to deliver to a new address free of charge, but this depends on the location of the new address and the expenses incurred by the local florist. In certain cases there may be extra charges.

8. Complaints

Any possible complaint should always be accompanied with your order number, sender information, recipient information and digital photos clearly showing the product and time of delivery. 

All complaints must be made as soon as possible after the delivery date, and up to a maximum of 15 days. This is very important to allow us to investigate the complaint correctly with the local florists. After this date complaints cannot be investigated.

9. Return Policy

10. Copyright